New Support Ticketing & Help System

We're building a new and improved FireFront X Help Centre, bringing support requests, knowledge base articles, service health information and self-service resources together in one central location.

Powered by the upcoming osTicket 2.0 platform, the new Help Centre will deliver a modern, fully branded support experience, making it easier than ever to find answers, request assistance and stay informed.

Planned improvements include:

• Dedicated Help Centre: A centralised support portal at help.firefrontx.com, featuring improved ticket management, searchable documentation and helpful resources.
• Service Health: A dedicated status dashboard providing visibility into FireFront X service availability, planned maintenance, disruptions and incident updates.
• Identity Integration: Seamless authentication through FireFront X Identity, reducing the need for separate login credentials.
• In-App Support Integration: Planned API connectivity between the Help Centre and the FireFront X production application, allowing users to submit, track and potentially manage support tickets directly from their accounts.

Our goal is to make getting help simple, accessible and connected to the FireFront X experience.

Some integration capabilities are subject to the vendors and API availability.